MANUFACTURER'S WARRANTY A manufacturing defect guarantee applies to all products for a period of at least 12 months from the purchase date, and parts will be replaced free of charged. Water Softeners A 5 year manufacturer's warranty applies to all water softener valves and defective parts will be replaced free of charge. Troubleshooting The technology upon which the Series 255 control is based is well established and proven in service over many years. However, should a problem or question arise regarding the operation of the system, the control may be very easily be serviced. The control module can be quickly replaced or adjustments can be made at the installation. Customers are advised to contact their local professional water treatment dealer for most concerns (the Troubleshooting Guide in the Manual refers) For parts mentioned in the Troubleshooting Guide, refer to exploded views in the REPLACEMENT PARTS section of the HOME OWNER MANUAL. IMPORTANT Service procedures that require the water pressure to be removed from the system are marked with a ! after the possible cause. Refer to PREVENTIVE MAINTENANCE section for instructions. RETURNS POLICY Goods damaged in transit: If the goods are damaged, please sign to accept but note that the goods are damaged. If you sign for the goods in 'Good Condition' we will not be able to process a claim. Goods may be returned up to 30 days after purchase if customers are not completely satisfied with them. The purchase price will be refunded, (not shipping costs) providing that the goods are returned in an unused and resaleable condition in the original packaging. DELIVERY UK Addresses: up to 7 Days European Addresses: Up to 10 Days Rest of the World: Up to 14 Days UK Water Softeners, supplying quality water treatment products to those householders who demand the best for less To E-Mail us, please click here or Tel: 0845 056 3468 (UK local rate) any time 24/7