A manufacturing defect guarantee applies to all products for a period of at least 12 months from the purchase date, and parts will be replaced free of charged.
A 5 year manufacturer's warranty applies to all water softener valves and defective parts will be replaced free of charge.
The technology upon which the Series 255 control is based is well established and proven in service over many years. However, should a problem or question arise regarding the operation of the system, the control may be very easily serviced. The control module can be quickly replaced or adjustments can be made at the installation.
Customers are advised to contact their local professional water treatment dealer for most concerns
For parts, please refer to exploded views in the REPLACEMENT PARTS section of the HOME OWNER MANUAL.
Goods damaged in transit:
Goods damaged in transit will be replaced, please sign to accept but note that the goods are damaged.
If you sign for the goods in 'Good Condition' we will not be able to process a claim.
Goods may be returned up to 30 days after purchase if customers are not completely satisfied with them. The purchase price will be refunded, (not shipping costs) providing that the goods are returned in an unused and resaleable condition in the original packaging.
Consumable or disposable products such as Salt products and water filter elements cannot be returned.
UK Addresses: 3 Days
European Addresses: 5 to 10 Days
We do not store debit/ credit card details
Any time or date quoted by the Company for delivery or collection of all or any of the Goods or performance of any Services is an estimate only, and the Company shall not be liable for any failure to meet any such estimate nor for any loss, whether financial or otherwise resulting directly or indirectly there from.
Enquiries, Please Call 0845 056 3468